Find quick answers to common queries regarding our internet services, support, and business management tools.
We offer Home Broadband with high-speed, unlimited data plans, Business Broadband with more reliable and higher-speed plans featuring static IPs for offices, and Dedicated Internet for guaranteed, high-uptime connections for large enterprises.
You can contact our customer support team 24/7 by phone at 9705051200, Toll Free 9705048100, by email at support@directmedia.net.np, or via live chat on our website.
We accept various payment methods including Khalti, E-Sewa, online banking, and direct debit. Specific details are available on our website or by contacting customer support.
First, try rebooting your modem or router. If the problem persists, contact our 24/7 customer support team for assistance. They can help troubleshoot and resolve the issue.
Yes, you can upgrade or downgrade your service plan at any time by contacting customer support. Any changes to your plan will be reflected in the next billing cycle.
You can monitor your data usage through your online account portal on our website. Log in with your account credentials to view detailed usage statistics.